At Teestock, we strive to ensure that your custom apparel reaches you quickly and safely. Here are the details of our shipping process:
- Shipping Methods: We offer a variety of shipping options to meet your needs, including standard, expedited, and overnight shipping.
- Shipping Costs: Shipping costs vary based on the shipping method selected and the destination. You can view the shipping costs at checkout.
- Processing Time: Orders are typically processed within 3-5 business days. Custom orders may take longer, depending on the complexity and quantity.
- Delivery Time: Delivery times depend on the shipping method chosen. Standard shipping usually takes 5-7 business days, expedited shipping takes 2-3 business days, and overnight shipping is delivered the next business day.
- Shipping Notifications: You will receive an email notification with tracking information once your order has shipped.
We partner with reliable carriers to ensure your order arrives on time. If you have any questions about shipping, please contact our customer support team.
We understand that you may have questions about your delivery. Here are some frequently asked questions:
- When will my order ship? Orders are usually processed within 2-5 business days. You will receive a shipping confirmation email with tracking information once your order has shipped.
- Can I change my shipping address? If you need to change your shipping address, please contact us as soon as possible. We can update the address if the order has not yet shipped.
- What if my package is delayed? While we strive for timely deliveries, occasional delays can occur. If your package is delayed, please contact the carrier with your tracking number or reach out to our customer support team for assistance.
- Do you ship to PO Boxes? Yes, we can ship to PO Boxes. Please select a shipping method that supports PO Box deliveries.
- What if my package is lost or damaged? If your package is lost or damaged during shipping, please contact us immediately. We will work with the carrier to resolve the issue and ensure you receive your order.
If you have additional questions about delivery, please refer to our full FAQ section or contact our customer support team.
We want you to be completely satisfied with your purchase from Teestock. If for any reason you are not happy with your order, please review our return policy:
- Eligibility: Returns and exchanges are accepted within 30 days of receipt for most items. Custom orders are not eligible for return unless there is a defect or error in the printing.
- Condition: Items must be in their original condition, unworn, and unwashed. Custom apparel must not show signs of wear or damage.
- Process: To initiate a return or exchange, please contact our customer support team with your order number and reason for return. We will provide instructions for returning the item.
- Refunds: Refunds will be processed to the original payment method within 7-10 business days of receiving the returned item.
- Exchanges: If you need a different size or color, please specify this when contacting customer support. We will process the exchange once the original item is received.
Your satisfaction is our priority. If you have any questions about our return policy, please contact us for assistance.
Keeping track of your order is easy with Teestock. Here’s how you can monitor your shipment:
- Order Confirmation: After placing your order, you will receive a confirmation email with your order details and a unique order number.
- Shipping Notification: Once your order has shipped, you will receive an email with tracking information.
- Track Online: Visit the carrier’s website and enter your tracking number to see the status and location of your package.
- Account Tracking: Log into your Teestock account and navigate to the “Order History” section to view the current status and tracking information for all your orders.
If you have any issues or questions about tracking your order, please reach out to our customer support team for assistance.
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